FAQ

FAQ

1. Trade service
Tianhe sanitary ware adheres to the principle of responsible for customer and offer high quality service to customer. According to the customer is demand, carry on the package complying with the standard package or the demand by customer. Offering various means of transportation: By air, sea or truck etc to customers.

The concrete service is as follows:

First, Trade Terms
1. Target export market: Worldwide
2. Quoted price: FOB Shenzhen Port China & EXW & CIF
3. Minimum order quantity: 1X40'FCL container, 50Pcs/sets of each item
4. Packing information: Standard export package ( printed in English )
5. Sample policy: Sample fee must be paid in advance and return to you when you place us order
6. Deliver time: Within 30 days/40'container after receive your L/C & T/T
7. Port of deliver: Shenzhen Port China
Noted: All terms can be negotiated on the basis of sincerely and truth.

Other information: Pls. Be noted we need your information as following before our normal production
1. Consignee
2. Notify party
3. Destination port
4. Shipments mark and side marks
5. Carton design ( Normally customers use our standard design carton )
6. Your target delivery date

Second, the warranty clause
(1) Quality and illustrating: Responsible for the customer, do the best to offer the high quality service to customer, accomplish and guarantee both quality and quantity
(2) Quantity: Up to the customer demand
(3) The package: Common packing or depend on customer demand in standard.
(4) The warranty clause of delivery: Depend on different items and quantity.

Third: Trade support
(1) Shipment: Air transport, Ocean freight and land transportation
(2) Exporting documents: B/L, C/I, P/L, C/O, Form A
(3) Commodity inspection: By the Customs
(4) Insurance: Transport by sea including the tangible loss of the goods; Under trade imports &exports and home, including transport by sea decrease and destroy at air transports and land transportation goods of way
(5) After-sale service: Including economical cooperation, social obligation etc, we will do our utmost to keep long-term cooperation with customers.

2. Products Maintaining:
1. Use liquid scour and soft cloth to clean the surface; Please do not use acet, ammonia, organic solvent. And don't use formaldehyde & its relevant products to sanitize; Otherwise the surface may be damaged.
2. Use polishing preparation to polish to remain the surface flashing.
3. Please use the soft cloth to clean the plated parts only!

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